Furniture Team Support Administrator – London – SUR296

Location: London

Salary & Benefits: £40,000

Job Type: Full-time

Job Description:

To provide full administrative support to the London Client Services Team Furniture Account
Managers, The Furniture team specialises in providing clients with expert knowledge in the provision and installation of contract office furniture.

Key roles & Responsibilities:

• To produce cost proposals using Excel on behalf of the Account Managers
• Liaise with key suppliers, obtaining quotations and discussing the brief of the project
• Liaise with clients and contractors when required to do so by the Account Manager to maintain service
levels and relationships
• Matching specifications and finishes
• Providing images/presentations using either PowerPoint or InDesign
• Providing samples/fabric finishes as and when requested by either the Account Managers or Design
Department
• Arranging product samples/mock-ups when requested by the Account Manager, ensuring the installation
of these runs smoothly
• Raising quotes; revising quotes
• Tracking the orders and checking acknowledgments
• Providing the Account Manager with a Pre-Installation Pack, with clearly marked up drawings showing
where the furniture is to be installed, along with the breakdown of products and finishes
• Confirming installation dates and schedules
• Liaising with the Project Management team on site ensuring all deliveries run smoothly, on time and
snag free
• Answering calls and responding to queries
• Updating software/workloads

Skills required:

To undertake this role, the candidate is required to have methodical manner, be able to work under pressure, on their own and as part of a team.
The candidate must have good knowledge of Microsoft packages including Excel and PowerPoint.

Job Context:

A) Service Excellence:

Every member of staff is required to achieve standards of service excellence in the following areas:-

• Face to face communications
• Meetings
• Written communications
• Telephone communications
• Message handling
• Complaint handling

B) Personal Organisation:

Every member of staff is required to carry out their business in a professional and organised manner, particularly in terms of:-

• Time Management
• Company Procedures, particularly Quality Assurance
• Dealing with workload and problems, and assessing priorities
• Workplace and file organisation
• Being an effective member of a project team

To have a good understanding of the responsibilities and scope of duties and to maintain a positive work attitude.