Key Account Manager

• Manage and grow relationships with key furniture dealers, ensuring consistent engagement and support.
• Support tender responses, including narrative development, pricing alignment and internal coordination.
• Deliver client presentations and pitches across all levels of the business.
• Collaborate with A&D team to secure specifications prior tender release.
• Coordinate Day 2 supply, contact delivery and ongoing O&M requirements.
• Work closely with internal teams to resolve project conflicts and ensure smooth delivery.
• Coordinate the pursuit of major project opportunities, including public and private sector tenders.
• Monitor market trends, competitor activity, and customer needs to inform strategic decisions and positioning.
• Track sales performance using CRM systems and prepare regular reports for senior management.
• Represent the company at key industry events and networking opportunities to promote brand visibility and generate leads.
• Proven experience in B2B sales management, ideally within the office furniture, interiors, or commercial fit-out sector.
• Strong background in managing and developing customer accounts to deliver against revenue targets.
• Delivery of new business targets across new products, tenders, frameworks and major projects.
• Demonstrated success in selling through dealer networks and managing key dealer relationships.
• Experience contributing to high-value tender submissions and major project bids.
• Track record of delivering sales growth in a competitive, design-led product environment
• Familiarity with CRM systems and pipeline management tools.
• Commercially astute with excellent negotiation and strategic sales skills.
• Highly organised with the ability to manage multiple priorities, deadlines, and stakeholders
• Be able to act as the ambassador for the company at all times, showing pride in the role, and in the company, with a positive attitude.
• Good time planning skills and the ability to prioritise work load whilst understanding the need for the project to deliver a profit.
• Excellent communication and presentation skills, both written and verbal.
• Proficient in preparing detailed sales forecasts, reports, and performance analysis.
• Self-motivated, goal-oriented, and adaptable to changing market dynamics.
• Understanding of the tendering process and bid management.

• Travel expenses
• Eligible to join Company’s non-contributory Pension Scheme after 6 months
• Become a beneficiary of the Company’s Employee Ownership Trust after one year of service
• Private health insurance will be provided after 2 years’ service
• 25 days holiday and statutory holidays

This position is being recruited for by Surtio, specialists in furniture industry recruitment.