Beyond Recruitment: Consulting for the Interiors sector
Based in Clerkenwell, Surtio specialises in the interiors, furniture, and construction industry in London and the UK.
Our Services
We provide end to end solutions from consulting, business transformation, and recruitment of all major roles including C-suite, Sales, Marketing, Logistics and Operations in London and the UK.
For Job Seekers
We discuss relevant job roles with our candidates based on their skills and personality to ensure a correct long term fit.
Learn MoreFor Employers
Our industry knowledge allows us to give our clients an up to date overview of the London office furniture sector.
Learn MoreConsultancy
We offer a service for companies who are looking for impartial and unbiased advice, based on fact, not opinion.
Learn MoreFeatured Jobs
Browse our latest job opportunities in the furniture industry
Customer Service Representative
Telford
£26,500
A growing furniture manufacturing and distribution company is strengthening its customer experience function to support continued growth in the UK & Ireland market. This expansion aims to enhance support for larger dealers, facilitate project growth, and improve overall operational performance. The Customer Service Representative role is central to the company's operations, acting as the primary link between dealers and the manufacturing teams. This position is vital for ensuring smooth order processing, proactive communication with dealers, and seamless coordination with Dutch manufacturing facilities. It goes beyond transactional duties, playing a crucial role in significantly enhancing the overall customer experience. Key responsibilities encompass comprehensive order management, from accurate processing and quote creation to monitoring progress and ensuring timely acknowledgements. The role also involves acting as the first point of contact for UK & Ireland dealers, providing clear updates, managing expectations, and escalating issues. Further duties include coordinating UK logistics and deliveries, liaising with production planning, managing warranty claims and product issues, and actively collaborating with internal teams on priority projects and continuous improvement initiatives. The ideal candidate will possess experience in customer service or order management, preferably within a B2B environment, and be proficient in using ERP systems such as Sage or SAP. Strong organisational skills, attention to detail, and confident communication abilities are essential. Candidates should demonstrate commercial awareness, a proactive problem-solving mindset, and the ability to remain calm under pressure. A team-oriented approach, professional demeanor, and comfort working in a cross-border environment (UK–NL) are also highly valued.
View DetailsProject Manager
London
£50k plus, performance bonus against set KPI
This role is with an international, high-end office furniture manufacturer renowned for its premium products and exceptional client experience. The company is seeking an experienced Project Manager to take ownership of operational delivery, ensuring seamless processes from initial client enquiry through to final installation and aftercare. This critical position is integral to maintaining the brand's reputation for quality and service excellence across all operational touchpoints. The successful candidate will oversee the full order lifecycle, managing day-to-day operational activities including quoting, pricing support, client enquiries, and post-sale service. This involves close coordination with sales, production, logistics, and installation teams, as well as international partners, to ensure accurate order execution, timely production workflows, and meticulous delivery and installation schedules. The role also encompasses stock control, warehouse oversight, and stringent quality control procedures. A core aspect of this position is driving continuous improvement in efficiency, cost control, and scalability across operations, while upholding premium quality standards. The Project Manager will be responsible for implementing and monitoring quality control, ensuring health and safety compliance, and resolving operational and client issues efficiently to foster strong long-term relationships. This role requires a proactive and solutions-focused individual who can manage competing priorities in a fast-paced environment. The ideal candidate will possess proven project management experience within manufacturing, furniture, interiors, or a related premium product sector, coupled with a strong understanding of order fulfilment, logistics, and installation workflows. They will be an excellent communicator, capable of coordinating multiple stakeholders, managing complex schedules, and demonstrating high attention to detail. Experience with stock control systems, warehouse operations, and a commitment to health and safety are essential for success in this role.
View DetailsFurniture Consultant
London
£55,000 per annum
This role is with a leading workplace strategy, design, and build firm, dedicated to transforming work environments into exceptional spaces for both people and businesses. The company delivers a bespoke, end-to-end service, quickly understanding client needs to design and implement industry-leading solutions. Their commitment extends to providing an uplifting client experience by fostering joy, purpose, belief, and connections through innovative spaces and relationships. The Furniture Consultant plays a crucial role within the furniture team, which is responsible for furnishing workspaces that cater to diverse client requirements. While varied, the primary function of this position is to secure furniture contracts for new clients, managing both large and small projects. This involves a comprehensive approach, from initial client engagement and brief taking through to project handover to the management team. Key responsibilities include developing and executing sales strategies to maximize opportunities and convert them into furniture sales orders. The successful candidate will possess a deep understanding of workplace strategy, current trends, and future thinking, along with extensive knowledge of the commercial furniture marketplace, including manufacturers, agents, and dealer networks. They will manage the entire sales lifecycle, encompassing product selection, showroom visits, specification, and sign-off, while also being adept at negotiating maximum discounts and favorable payment terms to ensure profitable returns and positive cash flow. Furthermore, the Consultant will be responsible for cultivating strong relationships with manufacturers, proactively networking with business providers to secure direct business, and seeking reciprocal opportunities within the design & build sector. Post-installation audits, detailed cost planning, and maintaining safety policies related to furniture supply and installation are also integral to the role, alongside weekly sales reporting to track live opportunities and prospects.
View DetailsSenior Designer
London
£48,000
This is an exciting opportunity to join a leading high end furniture company as a Senior Designer. You will be at the forefront of crafting innovative and commercially viable workplace environments using office furniture solutions. This role requires a blend of strategic thinking, space planning expertise, and a strong understanding of furniture systems and workplace trends. You will play a pivotal role in shaping the company's workplace design offering and delivering exceptional solutions to clients.
View DetailsWhat Our Clients Say
Trusted by leading companies in the furniture industry
"Over the past year Surtio have provided crucial support as we have evolved our business. We have undergone a complete re-brand and change in focus. This was supported by Surtio consultancy, who offered depth of industry knowledge and complete confidentiality when guiding and evaluating our supply chain. We also required new employees, with Rodney and Omar's willingness to understand our company structure, we found and attracted the right candidates and employed some important talent to grow our business."
David Hay
Managing Director
"Rodney has proven himself as having a 'sixth sense' when it comes to finding candidates who are suitable for Humanscale. He has an in-depth understanding of what we do and what we need. This undoubtedly puts him in a unique and advantageous position when compared to his peers. He is an extremely capable search professional who diligently profiles and selects candidates appropriate for the role. We highly recommend Surtio."
Tim Hutchings
President