Project Aftercare Manager

We are seeking a technically skilled and client-focused Project Aftercare Manager to join our clients UK team. In this role, you will be the primary point of contact for clients experiencing technical issues, responsible for diagnosing and resolving product faults, scheduling site visits, and ensuring the highest level of support. This position requires a hands-on approach, combining technical aptitude with exceptional communication and organizational skills. You will manage your own schedule, maintain stock of commonly used parts, and ensure all issues are handled efficiently and professionally. As the Project Aftercare Manager, you will provide on-site technical support to resolve furniture or product issues, conduct minor repairs, and guarantee that all work meets stringent quality standards. You will serve as a trusted liaison for clients, providing clear communication and excellent service, as well as arrange and confirm appointments directly. You will also manage the stock of frequently used components and ensure replacements are ordered promptly. The ideal candidate will possess experience in the furniture industry, field service, or a technical support role. Strong practical and mechanical aptitude, coupled with excellent problem-solving skills, are essential. The role also demands strong interpersonal and communication skills, a high degree of organization, self-motivation, and the ability to work independently. A full UK driving license and flexibility to travel across the UK, and occasionally abroad, are necessary. This is an exciting opportunity to contribute to a high-quality, design-led workplace environment. If you are someone who enjoys variety, takes pride in practical problem-solving, and values delivering a great client experience, we encourage you to apply.