Customer Service Representative

A growing furniture manufacturing and distribution company is strengthening its customer experience function to support continued growth in the UK & Ireland market. This expansion aims to enhance support for larger dealers, facilitate project growth, and improve overall operational performance. The Customer Service Representative role is central to the company's operations, acting as the primary link between dealers and the manufacturing teams. This position is vital for ensuring smooth order processing, proactive communication with dealers, and seamless coordination with Dutch manufacturing facilities. It goes beyond transactional duties, playing a crucial role in significantly enhancing the overall customer experience. Key responsibilities encompass comprehensive order management, from accurate processing and quote creation to monitoring progress and ensuring timely acknowledgements. The role also involves acting as the first point of contact for UK & Ireland dealers, providing clear updates, managing expectations, and escalating issues. Further duties include coordinating UK logistics and deliveries, liaising with production planning, managing warranty claims and product issues, and actively collaborating with internal teams on priority projects and continuous improvement initiatives. The ideal candidate will possess experience in customer service or order management, preferably within a B2B environment, and be proficient in using ERP systems such as Sage or SAP. Strong organisational skills, attention to detail, and confident communication abilities are essential. Candidates should demonstrate commercial awareness, a proactive problem-solving mindset, and the ability to remain calm under pressure. A team-oriented approach, professional demeanor, and comfort working in a cross-border environment (UK–NL) are also highly valued.