Strategic Account Manager

I am recruiting a Strategic Account Manager for a leading workplace furniture dealership in London. The business designs, supplies and services furniture and workplace solutions for organisations in the UK and internationally, and has grown sales by 40% over the past three years. It is B Corp certified, with a strong commitment to ESG, diversity and equal opportunity. The role is a mix of strategic account development, furniture specification, project coordination and client relationship management. You will own a portfolio of key, strategic and developing accounts, understand your customers' business objectives, workplace strategies and property plans, and build account plans that grow revenue and retain the relationship beyond any single project. You will take commercial ownership of opportunities from initial requirement through specification, proposal, negotiation and order, and bring in the right internal expertise to deliver successful workplace projects in the UK and internationally. Day to day that means engaging designers, project managers and cost consultants, coordinating high-quality proposals, and maintaining accurate pipeline and forecasting discipline in the CRM. Success is measured on revenue and gross margin, account growth and share of wallet, customer retention and repeat business, and the strength of your pipeline and account plans.